Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how pak34 ("pak34", "we", "us", "our") collects, uses, stores, discloses and protects personal information in connection with the pak34 Platform accessible at https://pak34.cam (the "Platform") and all related services.

pak34 is committed to handling personal data responsibly, lawfully and transparently. This Policy is designed to give you — as a user or visitor of the Platform — a clear understanding of our data practices so that you can make informed decisions about your use of our services.

By accessing the Platform, registering an account or otherwise using pak34's services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately and contact our support team to request account closure.

This Policy should be read alongside our Terms & Conditions, which govern the broader relationship between pak34 and its users. In the event of any conflict between this Policy and the Terms & Conditions regarding personal data, this Privacy Policy shall take precedence.

Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:

Data Controller Identity

The entity responsible for processing your personal data in connection with the pak34 Platform is the operator of this service. For queries about data controller identity, jurisdiction of incorporation or applicable data protection registration, please contact pak34 support using the contact details provided in Section 17 of this Policy.

pak34 operates as or on behalf of the Data Controller for all personal data collected through this Platform. Where third-party processors are engaged — such as KYC verification providers, payment gateway intermediaries or fraud-screening services — those processors operate under contractual data processing agreements that bind them to standards no less protective than those described in this Policy.

Data We Collect

pak34 collects personal data in the following categories, depending on how you interact with the Platform:

4.1 Identity and Registration Data: Full legal name, date of birth, gender, nationality and government-issued identification numbers (such as Pakistani CNIC or passport number) collected during account registration and KYC verification.

4.2 Contact Data: Email address, mobile phone number, and residential address including city (such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar), province and postal code.

4.3 Financial and Transaction Data: Deposit and withdrawal records, transaction amounts in PKR or other currencies, payment method identifiers (excluding full card numbers, which are handled directly by payment processors), bonus redemption records and account balance history.

4.4 Identity Verification Documents: Copies of government-issued identity documents, utility bills or bank statements submitted for KYC/AML compliance purposes. These documents are handled with heightened security controls and access is strictly limited.

4.5 Technical and Device Data: IP address, browser type and version, operating system, device model, screen resolution, time zone and referring URL. This data is collected automatically when you access the Platform.

4.6 Usage and Behavioural Data: Pages visited, features accessed, bet and game history, session duration, click-paths, search queries within the Platform and user-preference settings.

4.7 Communications Data: Records of your interactions with pak34 support, including live chat transcripts, email correspondence and support ticket content.

4.8 Responsible Gambling Data: Records of self-exclusion requests, deposit or loss limit configurations, cooling-off periods, and any problem-gambling disclosures you make to our responsible gambling support team.

Legal Basis for Processing

pak34 processes personal data only where a lawful basis exists for doing so. The primary legal bases applicable to our processing activities are:

How We Use Your Personal Data

The personal data we collect is used for the following specific purposes:

• Account Management: Creating, maintaining and securing your registered account; processing login sessions; enforcing account limits and restrictions.
• Identity Verification: Conducting KYC checks as required by applicable anti-money laundering regulations; verifying age eligibility; authenticating identity for high-value transactions.
• Transaction Processing: Processing deposits and withdrawals; reconciling financial records; issuing bonus credits; verifying wagering completion.
• Customer Support: Responding to your inquiries, complaints, responsible gambling requests and account queries; maintaining records of correspondence.
• Fraud and Security: Detecting, investigating and preventing fraudulent transactions, bonus abuse, multi-accounting, money laundering and other prohibited activities.
• Responsible Gambling: Enforcing deposit limits, loss limits, session time-outs and self-exclusion; flagging accounts exhibiting problem-gambling indicators; maintaining exclusion records.
• Legal Compliance: Retaining records as required by applicable financial regulations; responding to regulatory or law-enforcement enquiries; maintaining audit trails.
• Platform Improvement: Analysing usage patterns to improve navigation, content and feature delivery; testing new features; resolving technical issues.
• Marketing (with consent): Sending promotional communications about bonuses, events and Platform features where you have opted in; personalising content based on your preferences and history.

Data Sharing with Third Parties

pak34 does not sell personal data to third parties. We may share personal data with the following categories of recipients, only to the extent necessary for the purpose specified:

• KYC / Identity Verification Providers: Third-party services that verify government-issued identity documents, facial recognition data (where applicable and separately consented) and address information for regulatory compliance.
• Payment Processors: Financial service providers and payment gateway operators that process deposit and withdrawal transactions. These providers receive only the transaction data required to complete the financial operation.
• Fraud Prevention and AML Services: Specialist services that screen transactions and account behaviour against known fraud and money-laundering indicators, sanctions lists and politically exposed person (PEP) databases.
• Analytics Providers: Service providers that help us understand Platform usage through aggregated or pseudonymised data. No personally identifiable information is shared with analytics providers unless contractually required and separately consented.
• Regulatory and Law-Enforcement Authorities: Government bodies, courts, regulators or law-enforcement agencies where disclosure is required by applicable law, court order or regulatory direction.
• Corporate Transactions: In the event of a merger, acquisition, restructuring or sale of assets, personal data may be transferred to the acquiring entity subject to equivalent privacy protections and prior notification to affected users where required.

International Data Transfers

pak34 operates an international Platform. Personal data collected from users — including users located in Pakistan — may be processed and stored on servers located outside Pakistan. Where data is transferred to jurisdictions that may not offer equivalent data protection standards to those applicable to the operator, pak34 implements safeguards including:

• Standard contractual data processing agreements that bind recipient parties to data protection standards consistent with this Policy;
• Technical and organisational measures including encryption at rest and in transit, access controls, and regular security audits;
• Restrictions on onward transfer of personal data by recipient processors without pak34's prior written authorisation.

By using the pak34 Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan for the purposes described in this Policy.

Data Retention

pak34 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory or contractual obligations. The following retention principles apply:

• Account Data: Retained for the duration of your active account and for a minimum period thereafter as required by applicable financial and anti-money laundering regulations — typically five (5) years from account closure, unless a longer period is mandated.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years following the transaction date for regulatory compliance purposes.
• KYC Documents: Identity verification documents are retained for the legally required period from the date of the last transaction or account closure, whichever is later.
• Support Correspondence: Customer support records are retained for a reasonable period to enable quality assurance, dispute resolution and regulatory audit.
• Marketing Data: Where processing is based on consent and consent is withdrawn, marketing data is removed from active marketing lists promptly. Suppression records may be retained to prevent accidental re-subscription.
• Self-Exclusion Records: Records of self-exclusion requests and responsible gambling tool activations are retained for the duration of the exclusion period and for a defined period thereafter to prevent inadvertent re-registration.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction procedures.

Cookies & Tracking Technologies

The pak34 Platform uses cookies and similar tracking technologies (collectively "Cookies") to operate core Platform features, analyse usage, personalise your experience and — where consented — deliver marketing content. The following cookie categories are used:

You may manage cookie preferences through your browser settings. Most modern browsers allow you to view, disable or delete cookies through their settings menus. Note that disabling essential cookies will prevent the Platform from functioning correctly.

Data Security Measures

pak34 implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:

• Encryption in Transit: All data transmitted between your browser and the Platform is protected using 256-bit SSL/TLS encryption. Look for the padlock symbol in your browser address bar when accessing any pak34 page.
• Encryption at Rest: Sensitive personal data — including identity documents and financial records — is encrypted at rest using industry-standard algorithms.
• Access Controls: Personal data access is restricted to personnel with a demonstrated business need. Role-based access control (RBAC) ensures that staff can only access data relevant to their function.
• Two-Factor Authentication: Administrative access to systems handling personal data requires multi-factor authentication to prevent unauthorised internal access.
• Security Assessments: pak34 conducts periodic security assessments and vulnerability testing of systems that process personal data.
• Breach Response: In the event of a data security breach that is likely to affect your rights and freedoms, pak34 will notify you and applicable regulatory authorities within the timeframes required by applicable law.

Despite these measures, no data transmission over the internet or electronic storage system is 100% secure. You are encouraged to use strong, unique passwords for your account and to enable two-factor authentication where available.

Minors & Age Policy

The pak34 Platform is strictly for adults. 18+ Only

We do not knowingly collect, process or retain personal data of individuals under 18 years of age — or the higher minimum age required by the applicable operator licence jurisdiction or applicable local law, whichever is greater. If you are under the applicable minimum age, you must not register an account or use the Platform.

If pak34 becomes aware or reasonably suspects that personal data has been collected from an individual below the applicable minimum age — whether through direct disclosure, document verification or other means — the following actions will be taken immediately:

• The account will be suspended pending investigation;
• All personal data associated with the account will be deleted upon confirmation of ineligibility, subject to any overriding legal retention requirements;
• Any funds deposited to the account will be handled in accordance with applicable legal and regulatory requirements, which may include return to the source payment method.

Exercising Your Data Rights

To exercise any of the rights described in this Policy — including access, rectification, erasure, portability, restriction, objection or consent withdrawal — please submit a written request to pak34 support using the contact details in Section 17.

When submitting a data rights request, please:

• Clearly identify yourself by providing the email address and name registered on your pak34 account;
• Specify the right you wish to exercise and provide sufficient detail for us to locate and act on the relevant data;
• Be prepared to verify your identity — pak34 may request identity confirmation to ensure data is not disclosed to or deleted at the request of an unauthorised person.

pak34 will respond to data rights requests within a reasonable timeframe — typically within 30 calendar days of receipt of a valid, complete request. Complex requests, or requests requiring extended investigation, may require an extension of up to a further 60 days, of which we will notify you within the initial 30-day window.

Some rights are subject to limitations and exceptions under applicable law — for example, the right to erasure does not apply where retention is required for legal, regulatory or contractual compliance. We will explain the basis for any limitation applied to your request.

Marketing Communications

pak34 may send you promotional communications about bonuses, platform features, sports events (such as PSL cricket, ICC tournaments or international football) and other offers by email, SMS or push notification — but only where you have provided explicit prior consent to receive such communications.

You may withdraw your consent to marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email;
• Updating your communication preferences in your account settings;
• Contacting pak34 support directly and requesting removal from marketing lists.

Withdrawal of marketing consent will not affect your ability to use the Platform or receive essential service communications — such as account security alerts, transaction confirmations, KYC verification notices or responsible gambling tool confirmations — which are not marketing communications and may be sent without consent as part of contract performance or legal compliance.

Third-Party Websites & Services

The pak34 Platform does not contain outbound links to third-party websites. However, third-party services engaged in connection with Platform operation — such as payment processors, KYC providers and analytics services — operate under their own privacy policies, which are separate from and independent of this Policy.

pak34 is not responsible for the privacy practices of third-party service providers. Where you interact directly with a third-party provider — for example, by completing a KYC check through a specialist verification portal — the data practices of that provider are governed by its own terms and privacy notice.

References to payment services on the Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are contextual references only. The privacy practices of these organisations are entirely separate from pak34's practices and are not covered by this Policy.

Policy Amendments

pak34 reserves the right to update, modify or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements or Platform features. When material changes are made, we will notify registered users by email or through a prominent notice on the Platform.

Amendments take effect on the effective date specified in the revised Policy. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgement of the updated Policy. If the revised Policy is unacceptable to you, you may discontinue use of the Platform and request account closure by contacting support.

The "Last Updated" date displayed at the top of this Policy indicates the date of the most recent revision. We recommend reviewing this Policy periodically, particularly before making significant deposits or providing additional personal information.

Contact Us & Complaints

If you have questions, concerns or complaints regarding this Privacy Policy or our data practices, or if you wish to exercise any data protection rights, please contact pak34 using the details below:

Complaints: If you are dissatisfied with pak34's response to a data protection concern, you may have the right to lodge a complaint with the relevant data protection supervisory authority in the operator's jurisdiction of incorporation. Details of the applicable authority will be provided upon request. Note that while Pakistani data protection law is evolving, complaints related to data practices involving Pakistani users may also be directed to relevant Pakistani authorities where applicable jurisdiction is established.

This Privacy Policy was last updated in January 2026. Please verify the current version at https://pak34.cam/privacy-policy if you are accessing a cached or printed copy.